Amazon Connect FAQ

July 18, 2020 in Amazon Connect
Amazon Connect FAQ

Here is a list of frequently asked questions about Amazon Connect, the detailed answers and suggestions. 

How do I use Amazon Connect?

Amazon Connect is a cloud telephony and call center service by Amazon Web Services. You can create an Amazon Connect instance, rent phone numbers to receive calls and make calls from. You can use it to handle customer calls and call them back. Your users can set themselves available or not available to take calls, create audio menu options to direct the call to a relevant queue. You can create menu options and identify the calling customers to place them to the right queue. You can rent phone numbers and forward your existing customer helpline number to Amazon Connect.

Amazon Connect offers a very basic, web-based telephony interface. For a more feature rich and comprehensive telephony interface, Comstice offers desktop softphone for Amazon Connect. This client also offers features missing in Amazon Connnect such as user to user calling. It also helps not only call center agents but also enterprise telephony users to utilise Amazon Connect service.

Using Comstice Mobile Connect App, you can also login to Amazon Connect from mobile phones, IPad and other tablets as well.

How does AWS Connect or Amazon Connect work?

AWS Connect also known as Amazon Connect is a cloud telephony and call center service by Amazon Web Services. Companies create their own Amazon Connect instance, design call flows, rent phone numbers and create users. Users or call center agents login to Amazon Connect from a web browser or dedicated desktop or mobile client apps such as Comstice Softphone and Comstice Mobile Connect app.

When customers call the phone numbers, Amazon Connect call flow sends the call to the relevant group, one of the available agents is selected and the call is delivered to her desktop PC or mobile device or tablet. All the activity can be recorded and reported as well.

For more information check out How do I use Amazon Connect

What is an Amazon Connect account?

AWS Connect also known as Amazon Connect is a cloud telephony and call center service by Amazon Web Services. Companies create their own Amazon Connect instance, design call flows, rent phone numbers and create users. Users or call center agents login to Amazon Connect from a web browser or dedicated desktop or mobile client apps such as Comstice Softphone and Comstice Mobile Connect app.

Is Amazon Connect any good?

AWS Connect also known as Amazon Connect is a cloud telephony and call center service by Amazon Web Services. Companies create their own Amazon Connect instance, design call flows, rent phone numbers and create users. Users or call center agents login to Amazon Connect from a web browser or dedicated desktop or mobile client apps such as Comstice Softphone and Comstice Mobile Connect app.

What is Amazon Connect used for?

Amazon Connect helps companies to make and receive calls from their customers as well as their employees and partners. It also offers menu options to classify the calls and send them to the right team. It then selects one of the available team members and sends the call to that person.

Who uses Amazon Connect?

Companies, small or large use Amazon Connect to handle all their enterprise telephony and call center needs. Amazon Connect can scale easily so the businesses, regardless of their size or geography can use this service worldwide and discontinue their existing on-premises PBX and ACD systems.

What is the cost of Amazon Connect?

Amazon Connect is mainly priced as pay per minute service based on the number of minutes each call has taken. There is virtually no fixed recurring cost or very minimal.

How do I find my Amazon Connect logs?

Amazon Connect is mainly priced as pay per minute service based on the number of minutes each call has taken. There is virtually no fixed recurring cost or very minimal.

How do I login to Amazon Connect from my phone or tablet or IPad?

You can download Comstice Mobile Connect app and login using your existing Amazon Connect username and password. You can make and receive calls as VoIP calls over the Internet without exposing your mobile phone number.

Can you use Amazon Connect on your phone?

You can download Comstice Mobile Connect app and login using your existing Amazon Connect username and password. You can make and receive calls as VoIP calls over the Internet without exposing your mobile phone number.

Does Amazon Connect support physical phones?

You can download Comstice Mobile Connect app and login using your existing Amazon Connect username and password. You can make and receive calls as VoIP calls over the Internet without exposing your mobile phone number.

What is Amazon Connect softphone?

You can download Comstice Mobile Connect app and login using your existing Amazon Connect username and password. You can make and receive calls as VoIP calls over the Internet without exposing your mobile phone number.

What can Amazon Connect do?

You can download Comstice Mobile Connect app and login using your existing Amazon Connect username and password. You can make and receive calls as VoIP calls over the Internet without exposing your mobile phone number.

Is Amazon Connect part of AWS?

You can download Comstice Mobile Connect app and login using your existing Amazon Connect username and password. You can make and receive calls as VoIP calls over the Internet without exposing your mobile phone number.

What is the difference between AWS and Amazon Connect?

You can download Comstice Mobile Connect app and login using your existing Amazon Connect username and password. You can make and receive calls as VoIP calls over the Internet without exposing your mobile phone number.

Is Amazon connect a carrier?

You can download Comstice Mobile Connect app and login using your existing Amazon Connect username and password. You can make and receive calls as VoIP calls over the Internet without exposing your mobile phone number.

Is Amazon Connect SaaS or PaaS?

You can download Comstice Mobile Connect app and login using your existing Amazon Connect username and password. You can make and receive calls as VoIP calls over the Internet without exposing your mobile phone number.

How does Amazon Connect charge?

You can download Comstice Mobile Connect app and login using your existing Amazon Connect username and password. You can make and receive calls as VoIP calls over the Internet without exposing your mobile phone number.

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