Privacy in Mobile Business Communications

Protect your customer and employee information with calls, emails, SMS chat by name and record mobile business conversations.

Calls delivered via mobile line for guaranteed audio quality.





Comstice Mobile Enterprise

Mobilize Your Organisation Around Customer

Comstice Mobile Enterprise helps to have a secure mobile business communications, making employees and partners more accessible for the customers.

Cisco Finesse Mobile App

Why Mobile Enterprise


Protect Customer Data

Businesses can protect customer contact details and employee privacy. Employees can call the customers with their name via mobile and customers can call the employee through their mobile enterprise number.

Mobile Presence

When employees are not available to take calls, mobile enterprise can route the calls dynamically to an associate or an alternate destination.

Handle Customer Calls Better

By recording calls and generating call transcripts, businesses can analyse the conversations with the customers and take proactive actions to avoid repetitive calls for the same issue.

Compliance

Customer and employee data are protected, all the conversations are monitored and recorded for compliance requirements.

Industries

From high churn sales teams to compliance, many industries can benefit from Comstice Mobile Enterprise solution.

Real Estate

In real-estate, there is a high churn within sales teams and protecting customer portfolio is very critical for the businesses.

Healthcare

Medical staff and on-call teams can receive patient calls and call them back without disclosing mobile numbers. Calls can be recorded for compliance.

Insurance

Insurance brokers, experts and partners can dynamically receive customer calls and call the customers using their names from CRM contacts.

Hospitality

Customers need to interact with various roles in hospitality. Mobile enterprise can help customer to dynamically reach out the the right person on duty.

Field Sales

Sales executives can calls the customers through CRM contacts without disclosing the phone number of the prospect.

Retail

Businesses can dynamically send the customer call to the relevant person on duty without disclosing the personal details of either side.

Features


Call Recording

Businesses can protect customer contact details and employee privacy using Mobilitas. Employees can communicate with the customers and vice versa without disclosing any email address or phone number.

Itemised Billing

When employees are not available to take calls, mobile enterprise can route the calls dynamically to an associate easily.

Hidden Phone Numbers

Customer phone numbers are protected and employees can call the customer by using their name. Customers can call back and reach out the employee without disclosing employee's mobile number.

CRM Integration

Employees can call the customers from CRM contacts without disclosing customer's number. CRM page can pop-up on the mobile app for the employee when they receive a call from CRM contact.

Local Numbers for Employees

Employees can have local numbers for different states or countries which can be used for both making and receiving calls. All calls will be redirected to their mobile business line transparently.

Callback Lists and Phone Books

Team leaders can create a callback list for each employee and they can call the contacts without seeing the phone numbers. Enterprise phone books can be integrated into Mobile Enterprise app.

Cisco Finesse Mobile App

Employee Calling Customer

Employee calls the customer using enterprise app from CRM contacts, callback list or enterprise phone book by searching the customer name.

Mobile Enterprise service calls back the employee from her mobile line, calls the customer at the same time and merges both calls.

Customer Calling Employee

Customer calls the number provided for the employee and Mobile Enterprise redirects the call to employee's mobile phone line if she is available.

Customer's CRM page can be displayed automatically as soon as the call arrives. Employee sees an incoming mobile call from Mobile Enterprise pilot number along with customer's CRM contact and name as mobile push notification.

Cisco Finesse Mobile App
  • No need for Mobile VPN

    Mobile Presence to avoid disruption

    Cisco Finesse Mobile App

    Access to customer CRM data through built-in web browser

    Mobile Enterprise Salesforce app to run inside Salesforce mobile app

  • Call or SMS chat with the contacts by name.

    Cisco Finesse Mobile App

    Access CRM page of the contact

  • Add caller as a new contact into CRM.

    Cisco Finesse Mobile App

    Block disruptive callers and robocalls.

Frequently Asked Questions

How can you think that this is a secure solution?

Comstice Mobile Enterprise has no information about the phone books or name to number matchings. Recordings and reports are saved in AWS S3 bucket provided by the business or on-premise storage. Comstice has no access to any critical data. Authentication is done through Single Sign On.

Can we run this solution in our own network?

Yes.

How is this priced?

The solution is priced as per seat per month for the named users. There is also a monthly rental charge for each phone number assigned to employees. On-premise version also has deployment and support charges along with monthly fees.

Which CRM platforms do you support?

Any web-based CRM platform can be used. Comstice also offers Salesforce app to run the enterprise app from Salesforce mobile app.

Is there any VoIP? Are the calls going through Internet?

No. All the calls are through traditional telephony and cell networks.

Do you support Windows Mobile Phones?

No. Currently we only support Apple IOS and Google Android devices.

How does SMS Chat work?

If customer sends SMS chat to employee's enterprise number, this can be retrieved from enterprise app and responded without seeing customer's phone number.

Which countries do you support?

Full list will be available soon.

How can you make or receive a mobile call without seeing the number?

Employee never makes a mobile call; in both scenarios, she receives a call from mobile enterprise service with the customer on the other end of the line.

Does this app have IPad/Tablet support?

Yes. You can run the app from IPad or an Android tablet. In that case, you need to use a separate mobile phone.

Can I try the app without any license or server?

SaaS trials will be available soon.

How do you do CRM screen-pop in the mobile incoming call?

When the mobile call arrives from Mobile Enterprise service to employee's phone, mobile app creates a mobile push notification. Employee taps onto that notification and goes to the CRM page of the caller opened in the enterprise app.

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