Cisco Finesse Features in Salesforce Mobile App

Make and receive mobile calls by name from Salesforce contacts inside Salesforce Mobile app.
For Cisco UCCE, PCCE and UCCX.

Calls delivered via mobile line for guaranteed audio quality.





Comstice Mobile Enterprise

Name-only Calling from Salesforce Mobile App

Comstice app for Salesforce mobile helps employees to call customers from Salesforce mobile app contacts without seeing customer's phone number. It does Salesforce contacts screen-pop for incoming customer calls with Salesforce mobile app.

Cisco Finesse Mobile App

Why Comstice Salesforce Mobile app


Protect Customer Contact Details

Customer and employee phone numbers are protected for better privacy in mobile calls. Employee can make a mobile call to the custoemr through Salesforce Contacts inside Salesforce Mobile app.

Mobile Availability and Presence

If the employees are not available to take calls, mobile enterprise can route the calls dynamically to an associate or an alternate destination.

Contact Screen-pop from Salesforce app

Mobile business calls made to or received from the customers can be recorded and call transcripts acn be generated for detailed analysis. This can be used for compliance as well as for employee training purposes.

All Inside Salesforce Mobile App

All the features are available through Comstice connector inside Salesforce Mobile app. No additonal apps needed.

Industries

Many businesses use Salesforce for email by protecting customer's and employee's email addresses. Now, they can do the same for mobile calls as well.

Real Estate

In real-estate, there is a high churn within sales teams and protecting customer portfolio is very critical for the businesses.

Healthcare

Medical staff and on-call teams can receive patient calls and call them back without disclosing mobile numbers. Calls can be recorded for compliance.

Insurance

Insurance brokers, experts and partners can dynamically receive customer calls and call the customers using their names from CRM contacts.

Hospitality

Customers need to interact with various roles in hospitality. Mobile enterprise can help customer to dynamically reach out the the right person on duty.

Field Sales

Sales executives can calls the customers through CRM contacts without disclosing the phone number of the prospect.

Retail

Businesses can dynamically send the customer call to the relevant person on duty without disclosing the personal details of either side.

Features


Call Recording

Businesses can protect customer contact details and employee privacy using Mobilitas. Employees can communicate with the customers and vice versa without disclosing any email address or phone number.

Itemised Billing

When employees are not available to take calls, mobile enterprise can route the calls dynamically to an associate easily.

Hidden Phone Numbers

Customer phone numbers are protected and employees can call the customer by using their name. Customers can call back and reach out the employee without disclosing employee's mobile number.

CRM Integration

Employees can call the customers from CRM contacts without disclosing customer's number. CRM page can pop-up on the mobile app for the employee when they receive a call from CRM contact.

Local Numbers for Employees

Employees can have local numbers for different states or countries which can be used for both making and receiving calls. All calls will be redirected to their mobile business line transparently.

Callback Lists and Phone Books

Team leaders can create a callback list for each employee and they can call the contacts without seeing the phone numbers. Enterprise phone books can be integrated into Mobile Enterprise app.

Cisco Finesse Mobile App

Employee Calling Customer

Employee calls the customer using enterprise app from CRM contacts, callback list or enterprise phone book by searching the customer name.

Mobile Enterprise service calls back the employee from her mobile line, calls the customer at the same time and merges both calls.

Customer Calling Employee

Customer calls the number provided for the employee and Mobile Enterprise redirects the call to employee's mobile phone line if she is available.

Customer's CRM page can be displayed automatically as soon as the call arrives. Employee sees an incoming mobile call from Mobile Enterprise pilot number along with customer's CRM contact and name as mobile push notification.

Cisco Finesse Mobile App
  • No need for Mobile VPN

    Mobile Presence to avoid disruption

    Cisco Finesse Mobile App

    Mobile Enterprise Salesforce app to run inside Salesforce mobile app

  • Contact Screen pop for the incoming caller via Salesforce Mobile app

    Cisco Finesse Mobile App

    Make calls from Salesforce contacts from Salesforce Mobile app

  • Add caller as a new contact into CRM.

    Cisco Finesse Mobile App

    Call details, hold, transfer, consult and conference with internal and external numbers and Salesforce contacts

  • Make calls from Callback Lists created by the leadership

    Cisco Finesse Mobile App

    User will receive a call from mobile line with the called contact on the other end of the line

Frequently Asked Questions

How can you think that this is a secure solution?

Comstice Mobile Enterprise has no information about the phone books or name to number matchings. Recordings and reports are saved in AWS S3 bucket provided by the business or on-premise storage. Comstice has no access to any critical data. Authentication is done through Single Sign On.

Can we run this solution in our own network?

Yes.

How is this priced?

The solution is priced as per seat per month for the named users. On-premise version also has deployment and support charges along with monthly fees.

Which CRM platforms do you support?

Any web-based CRM platform can be used. Comstice also offers Salesforce app to run the enterprise app from Salesforce mobile app.

Is there any VoIP? Are the calls going through Internet?

No. All the calls are through traditional telephony and cell networks.

Do you support Windows Mobile Phones?

No. Currently we only support Apple IOS and Google Android devices.

How does SMS Chat work?

If customer sends SMS chat to employee's enterprise number, this can be retrieved from enterprise app and responded without seeing customer's phone number.

Which countries do you support?

Full list will be available soon.

How can you make or receive a mobile call without seeing the number?

Employee never makes a mobile call; in both scenarios, she receives a call from mobile enterprise service with the customer on the other end of the line.

Does this app have IPad/Tablet support?

Yes. You can run the app from IPad or an Android tablet. In that case, you need to use a separate mobile phone.

Can I try the app without any license or server?

SaaS trials will be available soon.

How do you do CRM screen-pop in the mobile incoming call?

When the mobile call arrives from Mobile Enterprise service to employee's phone, mobile app creates a mobile push notification. Employee taps onto that notification and goes to the CRM page of the caller opened in the enterprise app.

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