Cisco Contact Center Suite
Better contact center performance with your Cisco UCCE and UCCX platforms
Click here to find out more about our Comstice Quartz multi-vendor contact center solution.
- On-Premises webphone solution, no cloud service needed
- Browser-based webphone to make and receive calls without Jabber or Cisco Phone
- Secure two-stage login without any VPN needed
- IP Whitelisting for remote agents during the shift period
- Real-Time Sentiment Analysis and Audio Recording Built-In
- On-Premises webphone solution, no cloud service needed
- No access to Finesse webpage, REST API based Finesse Webphone
- Browser-based webphone to make and receive calls without Jabber or Cisco Phone
- Secure two-stage login without any VPN needed
- IP Whitelisting for remote agents during the shift period
- Real-Time Sentiment Analysis and Audio Recording Built-In
- Comstice Wallboard is a real-time and historical data visualization platform for Cisco UCCE/PCCE and UCCX. It is accessible through the web, mobile app and desktop ticker.
- It is designed to visualise data easily using the out of the box indicators, access third party data as well as the call center statistics.
- It also helps to notify the stakeholders with visual and audio alerts, scrolling team messages, dynamic notifications based on the business rules, alerts via email and SMS.
- Comstice Quartz is a reporting and analytics platform for Cisco UCCE/PCCE and UCCX. It includes all the Cisco CUIC reports as well as the Comstice Stock reports we built over the years. It helps businesses to automate reporting and make it more visual with report designer, team and agent scorecard. It also has agent and supervisor call control functions, agent reskilling feature included.
- Using Historical Dashboards, you can monitor the call trends as well as the contact center performance visually and take necessary actions quickly. Learn more
- Comstice Quartz Web Portal is for all the business stakeholders of the contact center operations, from agent to C-level.
- Softphone that includes telephone and agent features
- Simply click and run application helps agents to have sceen-pop, call control, call logs, team states, team alerts and access to Cisco and Active Directory phone books.
- It is integrated to any third party CRM platform, customer SMS and email features.
- No Jabber or Cisco Phone needed
- Comstice Mobile Agent app is a Cisco Finesse client that helps agents to swicth between desktop and mobile. When logged in as mobile agent, customer calls are delivered through mobile cellular network to guarantee audio quality. Same agent ID is used for both desktop and mobile, therefore agent reports remain unified.
- Comstice Customer Journey Maps provide the details of each journey through various channels for a customer. Call center agents and BI experts can analyze the overall customer touchpoints visually and then drill down deeper into individual engagement details.
CRM / Backoffice Integration
Comstice can integrate many CRM platforms including ServiceNow, Salesforce, Zendesk, SAP. This can help agents to manage the tickets and update customer details on the same screen.
Customer Journey Maps
- Visualising real-time and historical customer journeys for better customer engagement, minimizing handle time and increase first contact resolution.
- Comstice Customer Journey Maps provide the details of each journey through various channels for a customer. Call center agents and BI experts can analyze the overall customer touchpoints visually and then drill down deeper into individual engagement details.