Solutions for Avaya Contact Centers

Comstice Agent Portal for Avaya, Comstice Mobile Softphone app and Avaya Real-Time Sentiment Analysis with On-Premises AI Agent Assist.

Avaya Agent Portal

Alternative to Avaya AXP for a more modern, secure, feature-rich solution with a long-term support. Built-in webphone with no VPN required for the remote agents and outsource talent. Learn more.

Outbound Campaign Dialer

Avaya Agent Mobile App for employees nd partners who are not full-time contact center agents but need to make and receive customer calls. Learn more.

Call Recording Real-Time Sentiment Analysis

Call recording with Avaya AES, real-time call transcripts and AI Agent Assist with knowledge base to eliminate agent trainings and the IVR menus. Learn more.

Cradle-to-Grave Reporting

Alternative to Avaya AXP for a more modern, secure, feature-rich solution with a long-term support. Built-in webphone with no VPN required for the remote agents and outsource talent. Learn more.

Avaya Mobile Softphone App

Avaya Agent Mobile App for employees nd partners who are not full-time contact center agents but need to make and receive customer calls. Learn more.

Workforce Optimization

Make any agent handle any skill using, real-time call transcripts and AI Agent Assist with knowledge base to eliminate agent trainings and the IVR menus. Learn more.

Case Studies for Avaya Contact Centers

Remote Agents for a US Firm

Comstice Agent Portal helps the leading US Firm to onboard agents quickly without installing anything on agent PCs. Comstice Agent Portal also supports SSO login for a secure connection. Learn more.

Comstice Mobile Softphone for a US Bus Operator

Using Comstice Mobile Softphone for Avaya AES, distribute calls among operational personnel, partners and security teams. Learn More.

Avaya AI Agent Assist

Any agent can handle calls from any skill by using AI Agent Assist with real-time call transcripts, Comstice AI Engine and Comstice Knowledge Base running on your network. Learn More.

Cisco Finesse Screen Recording Gadget

Handle agent screen recording without installing any software on agent PCs. Learn More.

Cisco Jabber and MRA Replacement

Eliminate Cisco Mobile and Remote Access, avoid Cisco Jabber SIP Phones for more secure options with Comstice WebRTC Solutions on the desktop and the mobile. Learn More.

Out of Hours Coverage for a School District

A US School District need an out of hours coverage for the activities outside the working hours. Learn More.

What is the license model for Comstice Finesse solutions?

Usually the license is for the concurrent agents / sessions or named agents.
Do I need additional licenses in my contact center to use Comstice Solutions?

You just need to have Cisco Finesse Agent licenses.
Can I run the entire solution offline, on my network?

Yes. All the Comstice solutions are designed to run on-premises or on your private cloud. Comstice can host the solutions on its highly redundant cloud services.
How long does it take to set up, test and go live?

Usually, it takes around 5-10 business days, depending on the size of your contact center. Sample project plan is available on product data sheets.
Does the mobile softphone include VoIP?

Yes. Comstice Mobile softphone app is a VoIP app which also includes Finesse login, state change and call control features. It supports both UCCX and UCCE.
Does the solutions support encryption?

Yes. All the data in transit and data at rest can be encrypted.

Solutions for Avaya Contact Centers

New features, ideas and use cases for Avaya Contact Centers

On-Premises or Comstice-Hosted