Amazon Connect SIP Support

December 13, 2021 in Amazon Connect
Amazon Connect SIP Support

In the recent survey we conducted at the Amazon Connect LinkedIn Group, 60% of the members voted SIP support as the most critical feature needed for Amazon Connect. Comstice offers SIP trunk support for your Amazon Connect instance so you can connect your IP-PBX with Amazon Connect and handle various call flow scenarios.

Why is Amazon Connect SIP Support Needed?

Here are some use cases for Amazon Connect SIP Support;

  • - Physical SIP Phone Support
  • - Integration with third-party IP-PBX
  • - Inter-instance trunks
  • - For high availability scenarios
  • - E911 Support (North America)

Comstice offers a SIP trunk that you can enable between your Amazon Connect instance and other VoIP platforms.

Scenario 1: Transferring Amazon Connect call to a SIP Phone

You can configure SIP phones behind IP-PBX as agent phones at Amazon Connect instance and Comstice Connect Trunk can help agents to transfer existing Amazon Connect calls to SIP Phones using Agent Quick Connects.

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For any use cases, enterprise telephony scenarios or simply looking for a phased migration into Amazon Connect, you reach out to Comstice and we can help you to create your Amazon Connect SIP scenarios.

Scenario 2: Using Amazon Connect as PSTN Breakout

Your SIP Phones can also use Amazon Connect as a PSTN Breakout, make outbound calls through your instance. You can create a group of Amazon Connect users for the PSTN Breakout and Comstice Trunk will help to dial out via Amazon Connect.

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Scenario 3: VoIP Calls between Users

You can have this scenario if you are using one of the Comstice phones (webphone, Salesforce phone, desktop softphone, mobile softphone app). In this case, Comstice phones are also dual-mode phones and they can help to make VoIP calls between Amazon Connect users and between Amazon Connect user and SIP Phones.

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Scenario 4: Failover between Amazon Connect Instances

Your Amazon Connect users can failover between multiple Amazon Connect instances if they are using one of the Comstice phones (webphone, Salesforce webphone, desktop softphone, mobile softphone app). In this case, Comstice phones can failover from one Amazon Connect instance to the other either automatically or manually using the central control by your administrators.

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For any use cases, enterprise telephony scenarios or simply looking for a phased migration into Amazon Connect, you reach out to Comstice and we can help you to create your Amazon Connect SIP scenarios.

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