Unleash Your Team's Productivity
Seamless Telephony in Salesforce for Cisco and Avaya Users
Integrate your existing Cisco or Avaya telephony infrastructure with Salesforce in minutes. Comstice Webphone enables your sales and service teams to handle calls directly within their CRM, with zero installation and unparalleled data privacy.
Accelerate BPO and Partner Onboarding inside Salesforce pages
Absolute Data Privacy and Security with On-Premises Solution
Not only for Call Center Agents but also for Backoffice Users
Why Leaders Switch to Comstice Quartz
Phone In The Browser
No physical or installed phones
Fully Encrypted
WebRTC-Based secure audio and signaling
Screen-Pop for Callers
Faster contact handling and call logging
Centralized Call Logs
User can call back from call logs in Salesforce
Enterprise Users
Callbacks and Tasks simplified
Agent Dashboard
Real-Time and Daily Performance
How It Works
- Configure your Cisco or Avaya infrastructure for Salesforce Webphone.
- Configure Salesforce for Cisco or Avaya Telephony.
- Auto-registration of Comstice Webphone and Call Center Agent Login.
- Power user trainings, Comstice training videos for quick instructions.
- Simple click-to-dial and screen-pops for the incoming calls.
Different Skin Options
Various skins for contact center agents, enterprise users, remote workers based on the features and business requirements.
Agent and Supervisor Controls
- Agent Dashboard for the real-time and daily performance
- Supervisor silent monitoring, barge, intercept features inside Salesforce pages
- Comstice Workforce Management, Shift Schedule information inside Salesforce
- Agent and Team Scorecards for the agents and supervisors
Click here for ServiceNow Webphone for Avaya and Cisco Telephony and Contact Center Agents.
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Features, Architecture, and Project Plan
Get all the details about Salesforce Webphone for Avaya and Cisco Telephony, including features, comparison with the alternatives, architecture, server specifications and the sample project plan.
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Learn more about the configuration steps for Salesforce Avaya Webphone and Salesforce Cisco Webphone by Comstice
Salesforce Webphone for Avaya and Cisco FAQ
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What is the license model for Comstice Webphone?
There are annual and long-term subscription options available for the named or concurrent users.
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Do I need additional licenses on Avaya and/or Cisco?
Webphone registers as a SIP Phone on Avaya CM and Cisco CUCM for enterprise users. For call center agents you need Avaya AES Basic TSAPI license per agent and Cisco Finesse licenses for UCCX and UCCE/PCCE.
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Are there any Supervisor features available inside Salesforce?
Yes. Supervisors can monitor agents, using silent monitoring, barge-in, intercept and other features.
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Does this solution support omnichannel?
Yes. It supports web chat, SMS chat, WhatsApp and customer Email management. Check out Comstice Messaging to learn more.
Depending on your business requirements Comstice Messaging components can be deployed.
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What is the difference between Comstice Webphone and Other Solutions?
There are other solutions available as an alternative. Here are two points. First, those solutions do not include phone element. User still need to have softphone or physical phone.
Second; webphone solutions are vendor-specific and often get discontinued due to strategic changes. Comstice Webphone will not be discontinued in the next fifteen years.
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Can Cisco Callmanager users have Salesforce Webphone even though they are not call center agents?
Yes. Comstice Webphone gets registered to Cisco CUCM via Comstice WebRTC Gateway. WebRTC session is converted to SIP using Comstice WebRTC Gateway running on your network.
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Can Avaya Telephony users have Salesforce Webphone even though they are not call center agents?
Yes. Comstice Webphone gets registered to Avaya Session Manager via Comstice WebRTC Gateway. WebRTC session is converted to SIP using Comstice WebRTC Gateway running on your network.