Cisco UCCX Reporting Drilldowns with Comstice Quartz

December 13, 2019 in Wallboard
Cisco UCCX Reporting Drilldowns with Comstice Quartz

Cisco UCCX contact center agents can use a mobile phone or a third party phone to login as a Cisco Finesse agent. Here are the steps to configure Cisco UCCX and CUCM for using third party phones.

Report Name Drills down to
Agent Wrap Up Summary Report Agent Wrap Up Detail Report
Agent Summary Report Agent Call Summary Report
Agent Call Summary Report Agent Detail Report
Agent Not Ready Reason Code Summary Report Agent State Detail Report
Agent State Summary by Agent Report Agent State Detail Report
Agent Login Logout Activity Agent State Detail Report
Agent State Summary by Interval Report Agent State Detail Report
Agent All Fields Report Abandoned Call Detail Activity Report
Agent All Fields Report Agent State Summary by Agent Report
Agent All Fields Report Agent Login Logout Activity
Common Skill CSQ Activity Report Contact Service Queue Activity Report
Contact Service Queue Activity Report Contact Service Queue Activity Report by CSQ
Contact Service Queue Activity Report Contact Service Queue Activity Report by Interval
Contact Service Queue Activity Report Contact Service Queue Activity by Window Duration
CSQ All Fields Report Contact Service Queue Activity Report
CSQ Agent Summary Report Detailed Call CSQ Agent Report
Agent Not Ready Reason Code Summary Report Reason Report by Agent Grouping
Contact Service Queue Call Distribution Summary Detailed Call by Call CCDR Report
Agent Outbound Campaign Summary Report Agent Outbound CCDR Report
Preview Outbound Agent Detail Performance Report Outbound Agent Detail Performance Report

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