Colors on your reports highlight the business critical values for the reporting users. Real-time reports in particular can be improved with color coded views.
Custom reports provide filtering options so that you can collect a specific data set using the values you select.
Custom reports provide information in the tabular or graphical format you prefer. It helps you to save time to modify or reformat the row data from your contact center.
Cisco CUIC for UCCX
Cisco CUIC Standard version is shipped with Cisco UCCX v9.0 onwards with any of the agent licensing packages. CUIC Standard version enables users to view the reports developed by Comstice, edit the views and create wallboards. Comstice provides custom reports for analyzing the displaying the information from Informix DB of Cisco UCCX.
Cisco CUIC for UCCE
Cisco CUIC replaces Webview for UCCE reporting from version 8.x onwards. Comstice helps you to build custom real-time and historical reports and migrate your old reports built in Sybase Infomaker into new CUIC platform.
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