Better Visibility for Your Contact Center

Comstice creates contact center reports tailored to your specific business needs.
We design new report templates for both Cisco UCCE and UCCX, so you spend less time putting the results together and more time creating ideas for better customer satisfaction.


Cisco contact center report - table report





Cisco Finesse Mobile App Cisco UCCE UCCX


CISCO CUIC CUSTOM REPORTS BY COMSTICE




Custom Views

Colors on your reports highlight the business critical values for the reporting users. Real-time reports in particular can be improved with color coded views.

Filter Data

Custom reports provide filtering options so that you can collect a specific data set using the values you select.

Save Time

Custom reports provide information in the tabular or graphical format you prefer. It helps you to save time to modify or reformat the row data from your contact center.


HOW IT LOOKS




Cisco contact center report - report with color alerts

CUIC custom reports can be real-time as well as historical. You don't need additional license to use custom reports. Reports can be displayed full screen on a separate monitor window.



COMSTICE DATA MINER FOR CUIC



Comstice data miner for custom Cisco CUIC reports

Longer Data Retention

Comstice Data Miner stores your contact center data indefinitely. By exporting the historical data into Comstice Data Miner, reporting users can seamlessly access the older data using CUIC reporting templates. Same reporting templates can be used to collect older data from Comstice Data Miner.

Comstice Data Miner is a separate database cluster integrated into your storage network. It runs Microsoft SQL 2008 for UCCE and IBM Informix for UCCX.



GRAPHICAL VIEW






Custom reports can also be in chart format.
CUIC supports bar and pie charts, so that the information you want to be reported can be seen in graphical view.




A Cisco custom report for CUIC in graphical format


USE CUIC FOR EVERYTHING



 CUIC intergration with third party platforms allows for custom reporting with data from third party databases




We can help you to integrate Cisco CUIC reporting platform into third party databases. You can use the same CUIC reporting interface for developing and migrating reports from different data sources.


CUIC can be used to acces the historical data from your outsourcers and include that into your overall reporting.

PLATFORM REQUIREMENTS


Cisco CUIC for UCCX

Cisco Unified Contact Center Express

Cisco CUIC Standard version is shipped with Cisco UCCX v9.0 onwards with any of the agent licensing packages. CUIC Standard version enables users to view the reports developed by Comstice, edit the views and create wallboards. Comstice provides custom reports for analyzing the displaying the information from Informix DB of Cisco UCCX.

Cisco CUIC for UCCE

Cisco Unified Contact Center Enterprise

Cisco CUIC replaces Webview for UCCE reporting from version 8.x onwards. Comstice helps you to build custom real-time and historical reports and migrate your old reports built in Sybase Infomaker into new CUIC platform.



COMSTICE WALLBOARD




Cisco wallboard
MANAGER VIEW
Take a Look
Cisco wallboard
CONTACT CENTER
Take a Look
Cisco wallboard
CONTACT CENTER
Take a Look


UCCX wallboard
TABLE VIEW
Take a Look
UCCX wallboard
TABLE VIEW
Take a Look
UCCX wallboard
SUPERVISOR VIEW
Take a Look



HOW IT WORKS





Cisco wallboard

Wallboard Solution

We provide a complete solution with the Wallboard monitors and wall-mounted miniServer.


The responsive interface design of the wallboards can adjust itself automatically for your monitor size.





Wall-mounted MiniServer

Our wall-mounted miniServer with built-in Wifi and bluetooth, enables a quick and easy install and further configurations remotely.

It is also possible to run the application on a physical or a VMWare server hosted in the cloud.




CONTACT US



Newsletter

Register for our newsletter and be updated with the latests information regarding our services, offers and much more.






    Contact   USA

   10685-B Hazelhurst Dr. # 17288
         Houston, Texas, 77043, USA
   +1-713-929-3714

Contact   UK   

Tabernacle Court, Unit:10  
16-28 Tabernacle Street,         
London EC2A 4DD, UK          
+44 203 051 7796      

Created by Comstice.com - Copyright 2014