Agent App helps subject matter experts to make themselves available for customer requests.
Mobile agent app sends location updates periodically to Comstice Location Engine. If agent is in "available" state, the updates are sent more frequently. Based on those updates, location engine assigns the nearest agent to the client.
Mobile Contact Center can help your customers to meet and collaborate with your nearest sales consultant with single phone call. Your customers do not need any apps or anything.
Without using any app, callers can request or locate the nearest private hire vehicle.
Your customers can request stock updates on the go over a single call. The nearest supply vehicle is located and sent to the customer.
Utility, road-side assistance or any other service can be delivered to the location customer requested.
Your remote contact center agents can use the Mobile Agent app to answer calls via cellular network and update the tickets using their smartphone.
Mobile Agent App can also be used as a backup solution for your Cisco UCCE locations, in case of data network failures. Agent App can use the mobile internet to communicate with Cisco UCCE and customer calls are sent to agent mobile phones via cellular network.
Any signature confirmation can be collected and attached to the customer ticket using the app.
Agent can track the route to the meeting point using online and offline maps.
Barcode reader can be used to attach the information to the customer ticket with the app.
Comstice Mobile Agent App is part of Cisco Unified Contact Center Solution. Therefore you need to have Cisco UCCE, UCCX Packed CCE or a cloud-based hosted Cisco UCC platform. Comstice Mobile Agent App communicates with Cisco Finesse.
For agent features, Comstice Agent uses Cisco Finesse agent services. Cisco Finesse comes free with Cisco UCCX v10 onwards, cisco UCCE or Cisco Packaged CCE. Cisco Finesse can also be integrated into Cisco UCCE v8.5 onwards. Click here for more information.
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