by Yigit Zorlu on November 29, 2016
Comstice Desktop Agent provides new features for the supervisors both for Cisco UCCE/PCCE and Cisco UCCX. Using this compact desktop client, they can easily view the real-time state of the team and the queues. They can then take actions to manage the resources real-time, using the actions menu available for the supervisors.
Here is a short video of Comstice Desktop Agent;
Supervisor can view agent states from Team States section. It is also possible to go to the individual agent level to see the stats of each agent from Comstice Desktop Agent.
It is also possible to see the overall team view by right-clicking to Team States icon;
Supervisor can also monitor the queues that the team is responsible for. When you scroll down, you can see the list of Not-Ready agents who can take calls for that queue in the same view. Supervisor can make some of these agents ready from the same view;
Similar to Team Agents, Supervisor can right click and see the full list of queues that their team needs to look after;
*This feature requires Comstice Wallboard, if Cisco UCCE / PCCE is used.
**This feature requires Comstice Wallboard
If there are any other features required, they can be displayed customisable views of Comstice Wallboard. Here is a short video about how new dashboards can be created;
If you would like to try Comstice Desktop Agent and its supervisor features, please request a trial from comstice.com/desktop
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