Mobile Customer Engagement in

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Single mobile app for customers to engage with many organizations

Scan QR Code to download NoTime app and search for Comstice to engage us

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Personal Account Manager for Every Customer

Businesses can utilize their sales reps as dedicated account managers and offer direct communication to their customers and their dedicated account manager. They can use alternative channels such as chat, callback and video calls to build a rapport, share updates and ask questions. This eliminates direct phone calls to personal numbers, sharing any WhatsApp, Facebook type of personal information between the customer and the account manager. It also creates a reportable customer interaction which can be used to optimise the sales strategies.

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Customers can communicate directly with anbody within the organization

Alternative channels such as mobile persistent chat and callbacks make it possible to communicate with airline cabin crew, insurance broker, medical consultant and hotel shuttle driver using a single app.

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Assign the nearest salesperson to the customer

Easy to use Real-Time and Daily Historical Data Visualization Tool that anyone can use. Also included Wallboard Ticker and Mobile App.

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Use AI Chatbots for the frontline support

Become a contact center agent without any Desktop PC, receive customer calls from your mobile number, location-based agent assignment.

Easier Access to Customer Service Teams

Easily accessible omnichannel communication from mobile and the web will help your customer to build the habit of using the other options before making any calls.

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Eliminate IVR and Speech Recognition

Customers can start a web chat and continue as a mobile chat and keep the chat session active until all their questions are answered.

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Video and Voice over Data Calls

Collect customer callback requests for a specific skill and integrate them into your Outbound Dialer platform as well as OmniChannel Agent Interface.

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Pre / Post Engagement Surveys

Manage customer emails to each skill and handle them using service levels and priorities. Agents can manage emails from Omnichannel Agent Interface.

Enroll Your Organization into

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Expand Customer Service Beyond Call Centers

Easily accessible omnichannel communication from mobile and the web will help your customer to build the habit of using the other options before making any calls.

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Chat, callback and email to experts

Customers can start a web chat and continue as a mobile chat and keep the chat session active until all their questions are answered.

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Location-based resource assignment

Collect customer callback requests for a specific skill and integrate them into your Outbound Dialer platform as well as OmniChannel Agent Interface.

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Direct communication between your customers and your partners

Manage customer emails to each skill and handle them using service levels and priorities. Agents can manage emails from Omnichannel Agent Interface.

How to Promote NoTime app to your customers

There are practical ways to help customers engage with you through NoTime app. There is no enrolment required, therefore consumers can start using immediately. Businesses may request email and/or mobile phone number verification. In various occasions, SMS text messages can be sent with app download link.

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Download link via SMS when calling Contact Centers

You can also contact us using NoTime app and get priority treatment, mobile chat and collect reward points. No registration required. Please type you mobile number to receive the download link via SMS.

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Web Chat to Mobile Chat Integration

Collect customer callback requests for a specific skill and integrate them into your Outbound Dialer platform as well as OmniChannel Agent Interface.

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Contact Us in NoTime

Manage customer emails to each skill and handle them using service levels and priorities. Agents can manage emails from Omnichannel Agent Interface.

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Prioritize Customers who are using NoTime

Consumers can call customer care teams without any IVR menu required, by selecting the right team and then via direct number to the exact team. Calls coming to those numbers can be prioritized in the queue so that customers will be encouraged to use NoTime and start trying other channels such as mobile chat, callbacks and video.

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Reward customers with NoTime Coins

NoTime Coin is a blockchain-based, decentralized customer loyalty and rewards currency. Using NoTime Coin, you can create more accessible loyalty and referral programs.Learn more>>

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Embrace Customer Chat

Customers would prefer chat if it is accessible. By offering web chat which they can continue as a mobile persistent chat, you can help your customers to prefer NoTime chat as the main form of communication. This will help you to distribute not just the customer service but also the sales and new business enquiries to the right team quickly.

Frequently Asked Questions

What is NoTime?

NoTime is a Mobile Customer Engagement platform. It offers consumers a mobile app so they can communicate with many businesses through single mobile platform. Businesses create their company collaboration structure to distribute the enquiries to the specific teams and individuals. End customers can communicate with the businesses through various channels. Businesses can enrol and offer NoTime as a cloud or an on-premise solution. There is no need to create, promote, distribute and maintain a mobile app for customer engagement. NoTime offers aeverything you need with the privacy of your own data centers.

Why is NoTime better than WhatsApp or Facebook Messenger?

NoTime helps customers to find businesses and navigate through company structure and find the exact team that can solve their problem. They can also reach out to the members of the organization based on geo-location. Businesses can also host NoTime servers locally on their networks which resolves all the questions around security and privacy.

How can we encourage customers to download the app?

Firstly, starting to use NoTime app is very fast; no enrolment required. Customers can be sent the app download link and start using the app immediately. SMS link an be sent using a form on the webchat, on contact center IVR or queue announcements such as "You can contact us using NoTime app. It is the quickest way to find the right team and get your questions answered. Press 9 to receive NoTime app download link as an SMS text message.". It is also possible to add NoTime banner on your "Contact Us" page to help customers to collaborate with your teams via NoTime app.

What is the Licensing Model?

Comstice Wallboard Mobile app and Comstice Wallboard Ticker add-on are available without any additional cost.

Which Call Centers do you support?

There is no license limit for the number of concurrent users. Agents as well as executives can create their own dashboards or access to the dashboards created by their team lead or IT.

Can the customer information be populated to call center agent?

Yes, it is possible to add third party data. It can be through APIs available in various platforms, direct database access or reading data from files such as CSV.

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